When your order is shipped out, you will receive a shipping confirmation email with a link to track your package via Royal Mail.
How long does it take to receive my order(UK)?
Your order will be sent out by Royal Mail Tracked Delivery and will take up to 4 days including Saturdays. The cost of delivery within the UK is £3.95 or FREE when you spend over £49. Please note, during the sale period, your purchase may take longer to arrive.
How long does it take to receive my order International?
Your order will be sent out by Royal mail international signed and will take 5-7 days to European countries and 7-10 days to the rest of the world.
Your item will be tracked until it leaves the UK and only handed over at it's final destination once we have a signature from the customer. The cost of international delivery from the UK is £6.95.
Please note, during the sale period your purchase may take longer to arrive.
How long before my order ships?
As long as the item(s) you have ordered is in stock, your order will be shipped out within 2 business days from when we receive your order.
Do you charge VAT for non-European Customers?
VAT is excluded from our prices for customers outside of the EU.
Do you ship internationally?
Yes. We ship to around 200 countries. However, we do not ship to the US, France or Japan.
Where is my order?
For all shipped packages, we'll send you the tracking number in an email.
Do you ship to P.O. Boxes?
Unfortunately, we do not deliver to P.O. Boxes at this time.
When will I be Charged?
Whether you choose to pay by credit card or debit card, or by Paypal, only items that are available are charged.
Pricing
All payments on tabiouk.com are made in Pounds Sterling. If you use a card in a currency other than Pounds Sterling, the rate of exchange and any additional fees will be set and charged by your card issuer.
What payment methods can I use to pay?
a. tabiouk.com accepts most major credit and debit cards (VISA, Mastercard and American Express). You can also choose to pay using Paypal. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delays or non-deliveries.
All Tabio socks are made in our factories in Japan. Tabio craftsmen put their skills and dedication into creating perfect socks with your comfort and style in mind.
How to take care of Tabio socks?
It depends on the materials used for the socks. Please refer to our Product Care Guide.
Can I tumble dry my Tabio socks?
It depends on the material(s) used for the socks. Please refer to our Product Care Guide.
All purchases may be returned within 28 days of receiving the items. The package must be unopened in order to be eligible.
For refunds to credit cards, customers must cover the shipping fee. Refunds may only be returned to the credit card used to make the original purchase.
Please return the item(s) unopened, unused and in its original condition within 28 days of receipt of your order, with proof of purchase.
How do I start a return process?
To request a return, simply email customerservices@tabio.com
Can I exchange my socks for another pair?
Unfortunately, we don’t offer exchanges over post, or online. You may return the items you have purchased online for a refund before ordering a new size or colour.
What if my item is damaged, defective or incorrect?
We inspect our products with our best efforts to make sure that every single experience you have with Tabio socks to be perfect. But if you find a wrong item or defective items in your delivery, please email us at customerservices@tabio.com with photos of the product. It's our job to make sure you have a happy experience with every pair of Tabio socks!
What is the best way to contact Tabio UK?
Please email us at customerservices@tabio.com
We will reply to your message as soon as we can. Please note that our team is available on working days from Monday to Friday between 10am - 5pm.
Where are Tabio stores located?
- Neal Street Store: 51 Neal Street, London WC2H 9PQ United Kingdom
- Kings Road Store: 178 Kings Road, London, SW3 5XP United Kingdom
- Head Office: Namba Parks 16F, 2 Chome-10-70 Nambanaka, Naniwa-ku, Osaka-shi, Osaka-fu, 556-0011, Japan