Returns
If you would like to return a product, please read our returns policy to check your eligibility.
Make a Return Request (online orders)
Please send us an email to make a return request.
Once we receive your request, we aim to review it within 2–5 working days. If your return is approved, a member of our team will confirm this with you. This may be longer during busy periods of the year, including the sale season and at peak times.
On confirmation from a member of the team please then send the item back to us, including the completed returns form to the address provided below.
We do not take responsibility for any items lost during the return shipping.
Can I return personalised items?
Due to the nature of personalised items, returns, changes or cancellations are not accepted once an order has been placed. This does not affect your statutory rights. Products that have passed the 6 month manufacturer's warranty cannot be returned to the store for a refund.
Please read the refunds policy for more information here.
How can I return my online order?
Online returns can be made in person at our Neal Street store or by post. Please note that we are unable to accept returns without the relevant packing list or completed returns form enclosed with the parcel. If returning your order by post, please use a tracked delivery service and retain your postage receipt and tracking reference as proof of return. We cannot be held responsible for items lost in transit.
Once your return has been processed, the refund will be credited to the original payment method used for the purchase.
The address for postal returns is:
Tabio Online Store
51 Neal Street
London WC2H 9PQ
UK
Can I return my online order in-store?
You can return your order by dropping it off at our Neal Street store. Your returned items will be passed to our Online Team, who will process the refund. Once the refund has been processed, the funds should reach your account within 3–5 working days.
Please note we cannot take your return item(s) without a packing list or a return form.
How can I return store purchases?
Items purchased at the store must be returned at our Neal Street store, where you can receive a refund. Please return the item(s) unopened, unused and in its original condition within 28 days of receipt of your order, with proof of purchase.
For sale/ discounted items, please return within 14 days of receipt of your order, with proof of purchase.
What if my item is damaged, defective or incorrect?
We inspect our products and make our best efforts to ensure that every single experience you have with Tabio socks is perfect.
However, if you receive an incorrect or defective item, please email us at customerservices@tabio.com
It's our job to make sure you have a happy experience with every pair of Tabio socks!
Can I exchange my socks for a different pair?
Unfortunately, we don't offer direct exchanges by post provided that the item(s) are unopened, unused and you can present the packing list which came along with the delivery of the item(s).
Exchanges must be made via post, we will not be accepting exchanges at the store. Please return your parcels via post and contact us for which items you would like to change with.
