Returns Policy

Returns Policy

We understand that sometimes a product may not meet your expectations.

We work closely with our manufacturers and teams to ensure that every product meets our high standards, from carefully selecting premium materials to carrying out regular quality checks. Our aim is to provide beautifully crafted products that you can enjoy for years to come.

Our products are made using high-quality, delicate materials that require proper care to help maximise their lifespan. We recommend following the care instructions provided for each product, including hand washing where advised, and storing your items carefully to help prevent unnecessary wear and tear.

If you meet the conditions below, including:

• A damaged product caused by a manufacturer error (Within 6 months of purchase).
• An unused product (Within 28 days of purchase) with tags attached and receipt of purchase.
• Sale/ discounted item(s) within 14 days of purchase with tags attached and receipt of purchase.

We reserve the right to refuse a refund if an item is returned in an unsuitable condition, including if it has been worn or stained. We are unable to accept garments without their original tags attached. All online returns must include the completed returns form.

We will be happy to offer a refund for products meeting the above conditions.

How to Make a Return

Please send us an email to make a return request.

A team member will assess within 2-5 days, and upon confirmation, you can return the items for a refund.

Points and Voucher Redemptions

If you use loyalty points, reward vouchers, promotional vouchers, or similar discounts towards your purchase, these are considered redeemed at the time of purchase and are non-refundable.

Where an order or item is eligible for a refund, only the amount actually paid using the original payment method will be refunded. Any redeemed points, vouchers, promotional credits, or discounts used on the purchase will not be reinstated, reissued, or exchanged for cash unless required by applicable law.

This policy applies to full and partial refunds, as well as returns of individual items from an order.

Product Warranty

All products purchased from our online website or store have a 6-month manufacturer guarantee. After this period has passed, we are unable to cover refunds or exchanges on our products. To apply for a refund you must provide evidence that the fault was present at the time you took ownership of the goods.

You can find out more about the Consumer Rights Act 2015 here.

Faulty Items

For any faults or damage that is not caused by wear and tear and rather by a manufacturer fault, we will inspect the item and send a replacement pair if it sits within 6 months of purchase (from the date of purchase).

Incorrect Delivery Details

If you have provided incorrect delivery details and we have resent the package to your address, please return the parcel before making a claim for a refund.

Please visit the Returns page for more information on how to return the parcel.